Teladoc Health Accelerates Global Healthcare Compliance with HITRUST Certification and Microsoft Azure

Teladoc Health is the leading global virtual care company delivering healthcare services online through direct patient care and technology solutions to partners. The company faced a critical challenge: ensuring data security and regulatory compliance while scaling virtual care delivery across different markets with varying regulations. Partners and patients evaluating virtual healthcare platforms prioritize data safety and compliance as essential requirements. Teladoc Health partnered with HITRUST and Microsoft Azure to implement a compliance framework that demonstrates security and privacy controls across global jurisdictions.

HITRUST created the CSF (Common Security Framework) as the gold standard for healthcare compliance assessments and has partnered with Microsoft to enable shared responsibility and inheritance. Teladoc Health leveraged the HITRUST Compliance Insights Report combined with Microsoft Azure's cloud infrastructure to establish a common language for compliance conversations. Through shared responsibility inheritance, organizations can now import control testing results from Microsoft's existing HITRUST CSF v11 assessments, accelerating certification timelines. This partnership enables Teladoc Health to provide customers with transparent documentation of which compliance requirements are met by Teladoc Health and Microsoft, versus those remaining the customer's responsibility. The framework creates clarity across regulations in different regions, supporting pilot programs in Canada and Europe.

Teladoc Health now demonstrates HITRUST certification to partners and patients, providing assurance in compliance requirements and data security practices. The inherited assessment model eliminates redundant security testing, allowing organizations to move quickly through compliance requirements and reach market faster. The Compliance Insights Report provides a standardized framework for healthcare partnerships, giving both technology providers and healthcare organizations higher confidence in their joint security and compliance capabilities. By establishing clear compliance documentation across global regulatory contexts, Teladoc Health has strengthened trust with healthcare partners and patients, enabling faster solution adoption and deployment without sacrificing data protection or regulatory alignment.