Story
Coupa
TawuniyaTawuniya Adopts Coupa for Order to Cash
Tawuniya, an information technology organization in the United States, uses Supply Chain Design from Coupa to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because order management has a clear owner |
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how order to cash actually runs |
Story
Inside Tawuniya, order to cash used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Order desk and finance needed a system that would still make sense after the original project team moved on.
Tawuniya uses Supply Chain Design from Coupa as the working layer for order management. Coupa is a spend management platform for procurement, invoicing, expenses, and supply chain design used by finance and procurement teams. The practical change is simple: order to cash has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Tawuniya gets from Coupa is a durable place to run order to cash and a way for order desk and finance to see the same order management at the same time.
