Story
New Relic
TalendTalend Standardizes Log Investigation on New Relic
Talend, an information technology organization in the United States, uses New Relic IAST from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through New Relic IAST |
Story
Information Technology work at Talend spans more than one site, even when headquarters sits in the United States. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
New Relic (New Relic IAST) is what they standardized on. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Talend uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
