Story
Genesys
SynopsysSynopsys Modernizes Customer Messaging with Genesys
Synopsys, an information technology organization in the United States, uses Genesys Cloud CX from Genesys to support product communications for product and growth teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in product communications sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Genesys Cloud CX is the governed place product and growth teams use for product communications |
| Capability | New joiners can see how product communications actually runs |
Story
Synopsys is based in the United States and runs information technology operations at a scale where customer messaging cannot live in side channels. Product and growth teams were reconciling competing copies of the same work, which slowed product communications and hid who owned the next step.
The company runs product communications on Genesys, with Genesys Cloud CX as the product product and growth teams actually open. Genesys is a contact center and customer experience platform used to route voice, digital, and AI-assisted conversations. For Synopsys, that means product and growth teams can open one workflow, see customer messaging, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for customer messaging.
