Story
Guidewire
Synchrony FinancialSynchrony Financial Standardizes Core Processing on Guidewire
Synchrony Financial, a financials organization in the United States, uses ClaimCenter from Guidewire to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because core processing has a clear owner |
| Productivity | Handoffs in banking operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | ClaimCenter is the governed place operations and product use for banking operations |
Story
Synchrony Financial is based in the United States and runs financials operations at a scale where core processing cannot live in side channels. Operations and product were reconciling competing copies of the same work, which slowed banking operations and hid who owned the next step.
The company runs banking operations on Guidewire, with ClaimCenter as the product operations and product actually open. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. For Synchrony Financial, that means operations and product can open one workflow, see core processing, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for core processing.
