Story
Dropbox
Synchrony FinancialSynchrony Financial Runs Program Management with Dropbox
Synchrony Financial, a financials organization in the United States, uses Dropbox Sign from Dropbox to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Dropbox Sign |
Story
Synchrony Financial grew cross-team delivery faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. Project and operations leads were the ones stitching the picture together by hand.
Rolling out Dropbox Sign put program management on Dropbox. Dropbox is a content collaboration platform for storing, sharing, and reviewing files across teams and external partners. Synchrony Financial keeps the product in the path where work already happens, so project and operations leads do not context-switch into a graveyard system used only for audits.
The visible result is steadier program management. Cross-team delivery is easier to inspect, and adjacent groups can join project and operations leads without a guided tour of someone's desktop.
