Story
Zscaler
SymriseSymrise Uses Zscaler Digital Experience for Access Control
Symrise, a materials organization in Germany, uses Zscaler Digital Experience from Zscaler to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Capability | IAM and helpdesk work from the same Zscaler Digital Experience record for access control |
| Capability | Access control can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for access control |
Story
Inside Symrise, identity operations used to depend on whoever still had the latest file. That pattern is common in materials groups working out of Germany. IAM and helpdesk needed a system that would still make sense after the original project team moved on.
Symrise uses Zscaler Digital Experience from Zscaler as the working layer for access control. Zscaler delivers cloud-native zero trust networking so users connect to applications without a traditional VPN or castle-and-moat network. The practical change is simple: identity operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Symrise gets from Zscaler is a durable place to run identity operations and a way for IAM and helpdesk to see the same access control at the same time.
