Story
Qualtrics
Sutter HealthSutter Health Uses EmployeeXM for Content Production
Sutter Health, a health care organization in the United States, uses EmployeeXM from Qualtrics to support creative operations for designers and marketers.
Qualtrics is how Sutter Health keeps content production visible to people who have to act on it.
“Health Care work at Sutter Health spans more than one site, even when headquarters sits in the United States.”
“Designers and marketers asked for a shared way to run creative operations without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for content production |
| Capability | Creative operations stays visible to adjacent teams through EmployeeXM |
| Capability | Designers and marketers work from the same EmployeeXM record for content production |
Story
Health Care work at Sutter Health spans more than one site, even when headquarters sits in the United States. Content production was splitting across regional habits. Designers and marketers asked for a shared way to run creative operations without freezing local judgment.
Qualtrics (EmployeeXM) is what they standardized on. Qualtrics is an experience management platform for surveys, feedback, and journey insights across customers and employees. Sutter Health uses it as the system of record for content production, with designers and marketers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
