Story
Elastic
SSESSE Uses Elastic Security for Application Health
SSE, a utilities organization in the United Kingdom, uses Elastic Security from Elastic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Production support stays visible to adjacent teams through Elastic Security |
| Risk and compliance | SREs and developers work from the same Elastic Security record for application health |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Utilities work at SSE spans more than one site, even when headquarters sits in the United Kingdom. Application health was splitting across regional habits. SREs and developers asked for a shared way to run production support without freezing local judgment.
Elastic (Elastic Security) is what they standardized on. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. SSE uses it as the system of record for application health, with SREs and developers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
