Story
Datadog
SNCFSNCF Uses Log Management for Application Health
SNCF, an industrials organization in France, uses Log Management from Datadog to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Log Management |
| Capability | SREs and developers work from the same Log Management record for application health |
Story
Industrials work at SNCF spans more than one site, even when headquarters sits in France. Application health was splitting across regional habits. SREs and developers asked for a shared way to run production support without freezing local judgment.
Datadog (Log Management) is what they standardized on. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. SNCF uses it as the system of record for application health, with SREs and developers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
