Story
Unity
SmartsheetSmartsheet Brings Product Lifecycle onto Unity
Smartsheet, an information technology organization in the United States, uses Unity Gaming Services from Unity to support change control for engineering and quality.
Smartsheet runs change control on Unity so ownership is obvious when work stalls.
“Information Technology work at Smartsheet spans more than one site, even when headquarters sits in the United States.”
“Engineering and quality asked for a shared way to run change control without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because product lifecycle data has a clear owner |
| Productivity | Handoffs in change control sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Unity Gaming Services is the governed place engineering and quality use for change control |
Story
Information Technology work at Smartsheet spans more than one site, even when headquarters sits in the United States. Product lifecycle data was splitting across regional habits. Engineering and quality asked for a shared way to run change control without freezing local judgment.
Unity (Unity Gaming Services) is what they standardized on. Unity is a real-time 3D platform used for games, digital twins, and industrial visualization. Smartsheet uses it as the system of record for product lifecycle data, with engineering and quality as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
