Story
BMC
SketchSketch Uses Helix ITSM for Employee Requests
Sketch, an information technology organization in the Netherlands, uses Helix ITSM from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Helix ITSM is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
Inside Sketch, shared services used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the Netherlands. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
Sketch uses Helix ITSM from BMC as the working layer for employee requests. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Sketch gets from BMC is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
