Story
New Relic
ShopifyShopify Uses Pixie for Log Investigation
Shopify, an information technology organization in Canada, uses Pixie from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Pixie |
| Capability | On-call engineers work from the same Pixie record for log investigation |
Story
Information Technology work at Shopify spans more than one site, even when headquarters sits in Canada. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
New Relic (Pixie) is what they standardized on. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Shopify uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
