Story
SAS
AbbVieSAS at AbbVie: Event Streams
AbbVie, a health care organization in the United States, uses SAS Health from SAS to support real-time operations for platform engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in real-time operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | SAS Health is the governed place platform engineers use for real-time operations |
| Capability | New joiners can see how real-time operations actually runs |
Story
AbbVie grew event streams faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. Platform engineers were the ones stitching the picture together by hand.
Rolling out SAS Health put real-time operations on SAS. SAS provides analytics and AI software used for statistics, risk, customer intelligence, and decisioning in regulated industries. AbbVie keeps the product in the path where work already happens, so platform engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier real-time operations. Event streams is easier to inspect, and adjacent groups can join platform engineers without a guided tour of someone's desktop.
