Story
Atlassian
ResMedResMed Brings Cross-team Delivery onto Atlassian
ResMed, a health care organization in the United States, uses Jira Service Management from Atlassian to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Jira Service Management |
Story
Inside ResMed, program management used to depend on whoever still had the latest file. That pattern is common in health care groups working out of the United States. Project and operations leads needed a system that would still make sense after the original project team moved on.
ResMed uses Jira Service Management from Atlassian as the working layer for cross-team delivery. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. The practical change is simple: program management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What ResMed gets from Atlassian is a durable place to run program management and a way for project and operations leads to see the same cross-team delivery at the same time.
