Story
Pega
RenaultRenault Extends Pega Smart Claims Across IT Service Management
Renault, a consumer discretionary organization in France, uses Pega Smart Claims from Pega to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT service requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for IT service requests |
| Capability | IT service management stays visible to adjacent teams through Pega Smart Claims |
Story
Renault did not need another dashboard that nobody opened. It needed IT service management to move. In France, IT and employees already knew where IT service requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Pega Smart Claims from Pega is now in that path. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. The company treats it as production tooling for IT service management, which is why IT and employees live in it rather than exporting from it once a quarter.
Renault can show how IT service requests is handled today. That is the value: a repeatable way to run IT service management on software the rest of the industry already recognizes.
