Story
BMC
REIREI Adopts BMC for Back-office Automation
REI, a consumer discretionary organization in the United States, uses Helix Operations Management from BMC to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for repetitive desktop work |
| Capability | Back-office automation stays visible to adjacent teams through Helix Operations Management |
| Capability | Operations analysts work from the same Helix Operations Management record for repetitive desktop work |
Story
Inside REI, back-office automation used to depend on whoever still had the latest file. That pattern is common in consumer discretionary groups working out of the United States. Operations analysts needed a system that would still make sense after the original project team moved on.
REI uses Helix Operations Management from BMC as the working layer for repetitive desktop work. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: back-office automation has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What REI gets from BMC is a durable place to run back-office automation and a way for operations analysts to see the same repetitive desktop work at the same time.
