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Atlassian@Rakuten

Rakuten Extends Bitbucket Across Agreement Management

Rakuten, an information technology organization in Japan, uses Bitbucket from Atlassian to support agreement management for legal and business owners.

Value results

CategoryValue result
CapabilityAgreement management stays visible to adjacent teams through Bitbucket
CapabilityLegal and business owners work from the same Bitbucket record for contract routing
CapabilityContract routing can be reviewed without waiting on a personal export

Story

Inside Rakuten, agreement management used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of Japan. Legal and business owners needed a system that would still make sense after the original project team moved on.

Rakuten uses Bitbucket from Atlassian as the working layer for contract routing. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. The practical change is simple: agreement management has a home, and reviews happen there instead of in a forwarded thread.

Nothing in this writeup invents a savings number. What Rakuten gets from Atlassian is a durable place to run agreement management and a way for legal and business owners to see the same contract routing at the same time.

Relationship map

Rakuten uses Atlassian, Anthropic, New Relic, Zoom, Palantir, F5, Freshworks, BMC, OpenAI, ServiceNow, Salesforce, UiPath. Shared with 8x8, Air Canada, Alcoa, Alcon, Altria. Industry: Information Technology. Value: Capability. Drag nodes, filter types, or expand a node to follow more commonalities.

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