Story
Fiserv
RabobankRabobank Brings Policy and Claims onto Fiserv
Rabobank, a financials organization in the Netherlands, uses DNA from Fiserv to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Insurance operations stays visible to adjacent teams through DNA |
| Capability | Underwriters and claims handlers work from the same DNA record for policy and claims |
| Capability | Policy and claims can be reviewed without waiting on a personal export |
Story
Financials work at Rabobank spans more than one site, even when headquarters sits in the Netherlands. Policy and claims was splitting across regional habits. Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.
Fiserv (DNA) is what they standardized on. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. Rabobank uses it as the system of record for policy and claims, with underwriters and claims handlers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
