Story
monday.com
PPLPPL Adopts monday.com for Program Management
PPL, a utilities organization in the United States, uses monday service from monday.com to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through monday service |
| Capability | Project and operations leads work from the same monday service record for cross-team delivery |
Story
Inside PPL, program management used to depend on whoever still had the latest file. That pattern is common in utilities groups working out of the United States. Project and operations leads needed a system that would still make sense after the original project team moved on.
PPL uses monday service from monday.com as the working layer for cross-team delivery. monday.com is a Work OS used to build workflows for projects, CRM, development, and service on a visual board model. The practical change is simple: program management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What PPL gets from monday.com is a durable place to run program management and a way for project and operations leads to see the same cross-team delivery at the same time.
