Story
ADP
Pinnacle WestPinnacle West Standardizes Hiring and Development on ADP
Pinnacle West, a utilities organization in the United States, uses ADP Lyric HCM from ADP to support talent processes for recruiters and people partners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because hiring and development has a clear owner |
| Productivity | Handoffs in talent processes sit in a shared queue instead of a mailbox trail |
| Risk and compliance | ADP Lyric HCM is the governed place recruiters and people partners use for talent processes |
Story
Pinnacle West is based in the United States and runs utilities operations at a scale where hiring and development cannot live in side channels. Recruiters and people partners were reconciling competing copies of the same work, which slowed talent processes and hid who owned the next step.
The company runs talent processes on ADP, with ADP Lyric HCM as the product recruiters and people partners actually open. ADP provides payroll, HR, tax, and workforce management software used by employers to run pay and people operations. For Pinnacle West, that means recruiters and people partners can open one workflow, see hiring and development, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for hiring and development.
