Story
Asana
Pinnacle WestPinnacle West Runs Documentation with Asana
Pinnacle West, a utilities organization in the United States, uses Workload from Asana to support documentation for specialists and new hires.
Shared Workload workspaces help Pinnacle West keep documentation honest across teams.
“In the United States, specialists and new hires already knew where institutional knowledge went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Asana is a work management platform that helps teams track projects, goals, and cross-functional work in one place.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because institutional knowledge has a clear owner |
| Productivity | Handoffs in documentation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Workload is the governed place specialists and new hires use for documentation |
Story
Pinnacle West did not need another dashboard that nobody opened. It needed documentation to move. In the United States, specialists and new hires already knew where institutional knowledge went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Workload from Asana is now in that path. Asana is a work management platform that helps teams track projects, goals, and cross-functional work in one place. The company treats it as production tooling for documentation, which is why specialists and new hires live in it rather than exporting from it once a quarter.
Pinnacle West can show how institutional knowledge is handled today. That is the value: a repeatable way to run documentation on software the rest of the industry already recognizes.
