Story
Grafana Labs
PetronasPetronas Modernizes On-call Response with Grafana Labs
Petronas, an energy organization in Malaysia, uses Grafana Cloud from Grafana Labs to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Grafana Cloud is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Petronas is based in Malaysia and runs energy operations at a scale where on-call response cannot live in side channels. On-call rotations were reconciling competing copies of the same work, which slowed incident management and hid who owned the next step.
The company runs incident management on Grafana Labs, with Grafana Cloud as the product on-call rotations actually open. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. For Petronas, that means on-call rotations can open one workflow, see on-call response, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for on-call response.
