Story
Pega
Rio TintoPega Supports Shared Services at Rio Tinto
Rio Tinto, a materials organization in the United Kingdom, uses Pega Platform from Pega to support shared services for HR, facilities, and finance ops.
Rio Tinto asked for a cleaner operating picture of employee requests. Pega is what they run.
“From the United Kingdom, materials teams still had to serve customers and internal partners who expected a straight answer.”
“Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Pega Platform is the governed place HR, facilities, and finance ops use for shared services |
Story
Rio Tinto grew employee requests faster than the local tools around it. From the United Kingdom, materials teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out Pega Platform put shared services on Pega. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. Rio Tinto keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
