Story
Pega
LactalisPega at Lactalis: Employee Requests
Lactalis, a consumer staples organization in France, uses Pega Process AI from Pega to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same Pega Process AI record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
Lactalis grew employee requests faster than the local tools around it. From France, consumer staples teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out Pega Process AI put shared services on Pega. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. Lactalis keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
