Story
SAP
PayPalPayPal Standardizes Order Management on SAP
PayPal, a financials organization in the United States, uses SAP BTP from SAP to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
| Capability | Order to cash stays visible to adjacent teams through SAP BTP |
Story
Financials work at PayPal spans more than one site, even when headquarters sits in the United States. Order management was splitting across regional habits. Order desk and finance asked for a shared way to run order to cash without freezing local judgment.
SAP (SAP BTP) is what they standardized on. SAP is the global leader in enterprise resource planning software, with S/4HANA, business technology platform services, and industry cloud applications. PayPal uses it as the system of record for order management, with order desk and finance as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
