Story
PayPal
ChanelPayPal at Chanel: Online Checkout
Chanel, a consumer discretionary organization in France, uses Honey from PayPal to support digital commerce for ecommerce and payments teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in digital commerce sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Honey is the governed place ecommerce and payments teams use for digital commerce |
| Capability | New joiners can see how digital commerce actually runs |
Story
Chanel grew online checkout faster than the local tools around it. From France, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. Ecommerce and payments teams were the ones stitching the picture together by hand.
Rolling out Honey put digital commerce on PayPal. PayPal offers digital payments, checkout, and merchant services used by consumers and businesses to send and receive money online. Chanel keeps the product in the path where work already happens, so ecommerce and payments teams do not context-switch into a graveyard system used only for audits.
The visible result is steadier digital commerce. Online checkout is easier to inspect, and adjacent groups can join ecommerce and payments teams without a guided tour of someone's desktop.
