Story
OpenAI
WaymoOpenAI Supports Operations Automation at Waymo
Waymo, an information technology organization in the United States, uses ChatGPT Enterprise from OpenAI to support operations automation for ops and platform teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because task agents has a clear owner |
| Risk and compliance | ChatGPT Enterprise is the governed place ops and platform teams use for operations automation |
| Capability | New joiners can see how operations automation actually runs |
Story
Waymo is based in the United States and runs information technology operations at a scale where task agents cannot live in side channels. Ops and platform teams were reconciling competing copies of the same work, which slowed operations automation and hid who owned the next step.
The company runs operations automation on OpenAI, with ChatGPT Enterprise as the product ops and platform teams actually open. OpenAI develops foundation models and ChatGPT Enterprise, used by companies to build assistants, analyze documents, and speed knowledge work. For Waymo, that means ops and platform teams can open one workflow, see task agents, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for task agents.
