Story
Grafana Labs
NYU LangoneNYU Langone Standardizes Log Investigation on Grafana Labs
NYU Langone, a health care organization in the United States, uses Grafana from Grafana Labs to support incident response for on-call engineers.
A Grafana rollout at NYU Langone took incident response out of inboxes and into a named queue.
“Health Care work at NYU Langone spans more than one site, even when headquarters sits in the United States.”
“On-call engineers asked for a shared way to run incident response without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Grafana |
Story
Health Care work at NYU Langone spans more than one site, even when headquarters sits in the United States. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
Grafana Labs (Grafana) is what they standardized on. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. NYU Langone uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
