Story
New Relic
TeslaNew Relic Supports Incident Response at Tesla
Tesla, a consumer discretionary organization in the United States, uses New Relic APM from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through New Relic APM |
Story
Tesla is based in the United States and runs consumer discretionary operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on New Relic, with New Relic APM as the product on-call engineers actually open. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. For Tesla, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
