Story
New Relic
SeaWorldNew Relic Supports Incident Response at SeaWorld
SeaWorld, a consumer discretionary organization in the United States, uses New Relic APM from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | New Relic APM is the governed place on-call engineers use for incident response |
Story
SeaWorld grew log investigation faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out New Relic APM put incident response on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. SeaWorld keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
