Story
New Relic
MSC CruisesNew Relic Supports Incident Response at MSC Cruises
MSC Cruises, a consumer discretionary organization in Switzerland, uses New Relic APM from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Risk and compliance | New Relic APM is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
MSC Cruises is based in Switzerland and runs consumer discretionary operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on New Relic, with New Relic APM as the product on-call engineers actually open. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. For MSC Cruises, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
