Story
New Relic
Northwell HealthNew Relic Supports Incident Management at Northwell Health
Northwell Health, a health care organization in the United States, uses New Relic APM from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | New Relic APM is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Northwell Health is based in the United States and runs health care operations at a scale where on-call response cannot live in side channels. On-call rotations were reconciling competing copies of the same work, which slowed incident management and hid who owned the next step.
The company runs incident management on New Relic, with New Relic APM as the product on-call rotations actually open. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. For Northwell Health, that means on-call rotations can open one workflow, see on-call response, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for on-call response.
