Story
New Relic
SaputoNew Relic at Saputo: On-call Response
Saputo, a consumer staples organization in Canada, uses New Relic AI from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | New Relic AI is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Saputo grew on-call response faster than the local tools around it. From Canada, consumer staples teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out New Relic AI put incident management on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Saputo keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
