Story
New Relic
Samsung SDINew Relic at Samsung SDI: Application Health
Samsung SDI, an information technology organization in South Korea, uses New Relic AI from New Relic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same New Relic AI record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Samsung SDI grew application health faster than the local tools around it. From South Korea, information technology teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out New Relic AI put production support on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Samsung SDI keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
