Story
New Relic
On HoldingNew Relic at On Holding: Log Investigation
On Holding, a consumer discretionary organization in Switzerland, uses New Relic AI from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | On-call engineers work from the same New Relic AI record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
Story
On Holding grew log investigation faster than the local tools around it. From Switzerland, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out New Relic AI put incident response on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. On Holding keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
