Story
New Relic
LG ElectronicsNew Relic at LG Electronics: On-call Response
LG Electronics, a consumer discretionary organization in South Korea, uses New Relic AI from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | New Relic AI is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
LG Electronics grew on-call response faster than the local tools around it. From South Korea, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out New Relic AI put incident management on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. LG Electronics keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
