Story
New Relic
IACNew Relic at IAC: Log Investigation
IAC, a communication services organization in the United States, uses New Relic AI from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | On-call engineers work from the same New Relic AI record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
Story
IAC grew log investigation faster than the local tools around it. From the United States, communication services teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out New Relic AI put incident response on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. IAC keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
