Story
Netskope
DTE EnergyNetskope Supports Identity Operations at DTE Energy
DTE Energy, a utilities organization in the United States, uses Netskope SSE from Netskope to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Netskope SSE is the governed place IAM and helpdesk use for identity operations |
Story
DTE Energy grew access control faster than the local tools around it. From the United States, utilities teams still had to serve customers and internal partners who expected a straight answer. IAM and helpdesk were the ones stitching the picture together by hand.
Rolling out Netskope SSE put identity operations on Netskope. Netskope provides security service edge products that inspect cloud and web traffic for data protection and threat defense. DTE Energy keeps the product in the path where work already happens, so IAM and helpdesk do not context-switch into a graveyard system used only for audits.
The visible result is steadier identity operations. Access control is easier to inspect, and adjacent groups can join IAM and helpdesk without a guided tour of someone's desktop.
