Story
PayPal
NestleNestle Runs Omnichannel Retail with PayPal
Nestle, a consumer staples organization in Switzerland, uses Honey from PayPal to support omnichannel retail for merchandising and digital.
Value results
| Category | Value result |
|---|---|
| Capability | Omnichannel retail stays visible to adjacent teams through Honey |
| Capability | Merchandising and digital work from the same Honey record for storefront operations |
| Capability | Storefront operations can be reviewed without waiting on a personal export |
Story
Nestle did not need another dashboard that nobody opened. It needed omnichannel retail to move. In Switzerland, merchandising and digital already knew where storefront operations went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Honey from PayPal is now in that path. PayPal offers digital payments, checkout, and merchant services used by consumers and businesses to send and receive money online. The company treats it as production tooling for omnichannel retail, which is why merchandising and digital live in it rather than exporting from it once a quarter.
Nestle can show how storefront operations is handled today. That is the value: a repeatable way to run omnichannel retail on software the rest of the industry already recognizes.
