Story
Coupa
miHoYomiHoYo Uses Community.ai for Procurement
miHoYo, a communication services organization in China, uses Community.ai from Coupa to support source to pay for procurement and AP.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in source to pay sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Community.ai is the governed place procurement and AP use for source to pay |
| Capability | New joiners can see how source to pay actually runs |
Story
Inside miHoYo, source to pay used to depend on whoever still had the latest file. That pattern is common in communication services groups working out of China. Procurement and AP needed a system that would still make sense after the original project team moved on.
miHoYo uses Community.ai from Coupa as the working layer for procurement and payables. Coupa is a spend management platform for procurement, invoicing, expenses, and supply chain design used by finance and procurement teams. The practical change is simple: source to pay has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What miHoYo gets from Coupa is a durable place to run source to pay and a way for procurement and AP to see the same procurement and payables at the same time.
