Story
BMC
MeituanMeituan Adopts BMC for IT Service Management
Meituan, a consumer discretionary organization in China, uses Helix Operations Management from BMC to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Helix Operations Management is the governed place IT and employees use for IT service management |
| Capability | New joiners can see how IT service management actually runs |
Story
Meituan did not need another dashboard that nobody opened. It needed IT service management to move. In China, IT and employees already knew where IT service requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Helix Operations Management from BMC is now in that path. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The company treats it as production tooling for IT service management, which is why IT and employees live in it rather than exporting from it once a quarter.
Meituan can show how IT service requests is handled today. That is the value: a repeatable way to run IT service management on software the rest of the industry already recognizes.
