Story
Cartesia
McKessonMcKesson Brings Knowledge Work onto Cartesia
McKesson, a health care organization in the United States, uses Cartesia Voice API from Cartesia to support research and writing for knowledge workers.
Value results
| Category | Value result |
|---|---|
| Capability | Research and writing stays visible to adjacent teams through Cartesia Voice API |
| Capability | Knowledge workers work from the same Cartesia Voice API record for internal knowledge work |
| Capability | Internal knowledge work can be reviewed without waiting on a personal export |
Story
Health Care work at McKesson spans more than one site, even when headquarters sits in the United States. Internal knowledge work was splitting across regional habits. Knowledge workers asked for a shared way to run research and writing without freezing local judgment.
Cartesia (Cartesia Voice API) is what they standardized on. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. McKesson uses it as the system of record for internal knowledge work, with knowledge workers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
