Story
NVIDIA
McDonald'sMcDonald's Runs Voice Experiences with NVIDIA
McDonald's, a consumer discretionary organization in the United States, uses Omniverse from NVIDIA to support customer and product conversations for product and contact center teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because spoken interfaces has a clear owner |
| Risk and compliance | Omniverse is the governed place product and contact center teams use for customer and product conversations |
| Capability | New joiners can see how customer and product conversations actually runs |
Story
McDonald's grew spoken interfaces faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. Product and contact center teams were the ones stitching the picture together by hand.
Rolling out Omniverse put customer and product conversations on NVIDIA. NVIDIA supplies accelerated computing platforms and enterprise AI software that companies use to train and serve models. McDonald's keeps the product in the path where work already happens, so product and contact center teams do not context-switch into a graveyard system used only for audits.
The visible result is steadier customer and product conversations. Spoken interfaces is easier to inspect, and adjacent groups can join product and contact center teams without a guided tour of someone's desktop.
