Story
Pega
Mass General BrighamMass General Brigham Modernizes Employee Requests with Pega
Mass General Brigham, a health care organization in the United States, uses Pega Platform from Pega to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for employee requests |
| Capability | Shared services stays visible to adjacent teams through Pega Platform |
| Capability | HR, facilities, and finance ops work from the same Pega Platform record for employee requests |
Story
Mass General Brigham grew employee requests faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out Pega Platform put shared services on Pega. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. Mass General Brigham keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
