Story
IBM
MakeMyTripMakeMyTrip Runs Reliability Engineering with IBM
MakeMyTrip, a consumer discretionary organization in India, uses IBM webMethods from IBM to support reliability engineering for SRE and operations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because backup and failover has a clear owner |
| Productivity | Handoffs in reliability engineering sit in a shared queue instead of a mailbox trail |
| Risk and compliance | IBM webMethods is the governed place SRE and operations use for reliability engineering |
Story
MakeMyTrip did not need another dashboard that nobody opened. It needed reliability engineering to move. In India, SRE and operations already knew where backup and failover went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
IBM webMethods from IBM is now in that path. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. The company treats it as production tooling for reliability engineering, which is why SRE and operations live in it rather than exporting from it once a quarter.
MakeMyTrip can show how backup and failover is handled today. That is the value: a repeatable way to run reliability engineering on software the rest of the industry already recognizes.
