Story
BMC
LyftLyft Standardizes Employee Requests on BMC
Lyft, an industrials organization in the United States, uses Control-M from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
| Capability | Shared services stays visible to adjacent teams through Control-M |
Story
Industrials work at Lyft spans more than one site, even when headquarters sits in the United States. Employee requests was splitting across regional habits. HR, facilities, and finance ops asked for a shared way to run shared services without freezing local judgment.
BMC (Control-M) is what they standardized on. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Lyft uses it as the system of record for employee requests, with HR, facilities, and finance ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
