Story
SAP
Lowe'sLowe's Uses SAP SuccessFactors for Order Management
Lowe's, a consumer discretionary organization in the United States, uses SAP SuccessFactors from SAP to support order to cash for order desk and finance.
SAP SuccessFactors became the place Lowe's uses to take orders through fulfillment and billing without rekeying between tools.
“Order desk and finance needed a system that would still make sense after the original project team moved on.”
“SAP is the global leader in enterprise resource planning software, with S/4HANA, business technology platform services, and industry cloud applications.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Order desk and finance work from the same SAP SuccessFactors record for order management |
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
Story
Inside Lowe's, order to cash used to depend on whoever still had the latest file. That pattern is common in consumer discretionary groups working out of the United States. Order desk and finance needed a system that would still make sense after the original project team moved on.
Lowe's uses SAP SuccessFactors from SAP as the working layer for order management. SAP is the global leader in enterprise resource planning software, with S/4HANA, business technology platform services, and industry cloud applications. The practical change is simple: order to cash has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Lowe's gets from SAP is a durable place to run order to cash and a way for order desk and finance to see the same order management at the same time.
