Story
BMC
Lev DTVMLev DTVM Adopts BMC for Shared Services
Lev DTVM, an information technology organization in the United States, uses Helix Operations Management from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Helix Operations Management is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
Lev DTVM did not need another dashboard that nobody opened. It needed shared services to move. In the United States, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Helix Operations Management from BMC is now in that path. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
Lev DTVM can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
