Story
Pega
LemtransLemtrans Runs Shared Services with Pega
Lemtrans, an information technology organization in the United States, uses Pega Process AI from Pega to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Pega Process AI is the governed place HR, facilities, and finance ops use for shared services |
Story
Lemtrans did not need another dashboard that nobody opened. It needed shared services to move. In the United States, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Pega Process AI from Pega is now in that path. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
Lemtrans can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
